Contact information
At Malno Shop, our customer support team is here to make every part of your shopping experience as smooth and straightforward as we can.
Whether you have a question before placing an order, need help with a purchase you've already made, want an update on shipping or tracking, or need a hand with a return or refund, we're always happy to point you in the right direction.
How We Can Help
Here's what our team can assist with:
- Questions about products or availability;
- Order details and order status;
- Shipping, delivery, and tracking questions;
- Returns, exchanges, and refunds;
- Damaged, defective, or incorrect items;
- Updating order information when possible; and
- General questions about shopping at Malno Shop.
Get in Touch
You can reach our customer support team by email at support@malnoshop.com.
You can also send us a message through the contact form. If your message is about an existing order, please include your order number so we can help you as efficiently as possible.
Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM Eastern Time
Most inquiries are answered within 12 to 24 hours. Messages received outside our customer service hours are reviewed as soon as possible during our next business hours.
Thank you for shopping with Malno Shop. We look forward to assisting you.