Terms of service

Welcome to Malno Shop. These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services (collectively, the "Services"). As used throughout these Terms, "Malno Shop," "we," "us," and "our" refer to Malno Shop.

By visiting our website, purchasing a product, setting up an account, or otherwise engaging with our Services, you agree to these Terms and to any policies referenced or linked within them. If you do not accept these Terms, please refrain from using the Services.

1. Online Store Terms

By accessing or using our Services, you confirm that you are legally capable of entering into a binding agreement, or that you are using the Services with the permission and supervision required under applicable law.

You may not use our products or Services for any unlawful, fraudulent, or unauthorized purpose, nor in any way that violates applicable federal, state, or local laws or the rights of another person or entity.

2. Our Online Store

Shopify supplies the ecommerce platform that enables us to offer our products and Services to you, and hosts our online store.

From time to time, and subject to applicable law, we may update, modify, suspend, or discontinue portions of our Services. New features, products, or functionality may also be introduced occasionally, becoming part of the Services and potentially falling under these Terms.

3. Products and Product Information

We work hard to present our products and their descriptions, specifications, images, availability, and other information as accurately as reasonably possible. That said, colors and other visual characteristics may appear differently depending on your device, display, and settings.

Product packaging, specifications, features, or other details may change from time to time. If you have questions about a product before buying, please reach out.

All products remain subject to availability, and we reserve the right, subject to applicable law, to discontinue a product or limit the quantity available for purchase.

4. Prices and Payments

Unless indicated otherwise, all prices in our store are displayed in U.S. dollars.

Prices, promotions, and product availability may change occasionally. The price shown when you submit your order will generally be the price that applies to your purchase, subject to correction of genuine errors and applicable law.

Any applicable taxes will be calculated and displayed during checkout as required.

When you submit payment information, you confirm that you are authorized to use the selected payment method, and you authorize the charges associated with your purchase.

5. Orders and Acceptance

Placing an order does not necessarily mean we have accepted it. For legitimate reasons — including product unavailability, suspected fraud, payment authorization issues, inaccurate product or pricing information, or other circumstances affecting our ability to fulfill the order — we reserve the right, subject to applicable law, to accept, reject, limit, or cancel an order.

If an order is canceled after payment has been collected, a refund will be issued to the original payment method.

When placing an order, you are responsible for providing accurate and complete billing, shipping, contact, and payment information. Keeping this information current allows us to process your transaction and communicate with you about your purchase.

6. Shipping and Delivery

Shipping is currently limited to the United States.

Free shipping applies to all orders.

Orders are generally processed within 1 to 2 business days, and standard delivery takes approximately 5 days after shipment. These timeframes are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, or other transportation disruptions.

Once your order ships, tracking information will be sent to the email address associated with your order.

You can find more details in our Shipping Policy.

7. Returns, Exchanges, and Refunds

Under our Return and Refund Policy, eligible products may be returned within 30 days from the date of delivery.

Eligible returns ship back free of charge, and a prepaid return shipping label is provided. All returned products must meet the applicable return conditions, including being unworn, unwashed, in their original packaging, and with original tags attached where applicable.

Once a returned item is received at our warehouse, refunds for eligible returns are generally processed within approximately 5 to 7 business days.

Full requirements and instructions can be found in our Return and Refund Policy.

8. Order Cancellations

If you'd like to cancel an order, please contact us as soon as possible. While we'll make every reasonable effort to accommodate your request, cancellation cannot be guaranteed once an order has entered processing or has shipped.

Where cancellation is no longer possible, an eligible product may be returned after delivery in line with our Return and Refund Policy.

9. Promotions and Discounts

We may run promotions, discounts, promotional codes, or other special offers from time to time. Such offers may come with their own eligibility requirements, expiration dates, exclusions, purchase requirements, or other conditions disclosed with the applicable promotion.

Promotional offers carry no cash value and may not be combined with other offers unless stated otherwise. We reserve the right to modify or end promotions as permitted by applicable law.

10. Accuracy of Information

We aim for accuracy and currency across our website, but it may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

Where appropriate, we may correct errors, inaccuracies, or omissions and update information, subject to applicable law and any obligations relating to orders already placed.

11. Prohibited Uses

You may not use the website or Services for:

Engaging in unlawful, fraudulent, deceptive, abusive, or malicious activity;
Violating the intellectual property, privacy, publicity, or other legal rights of another person or entity;
Submitting false, misleading, or fraudulent information;
Transmitting malware, viruses, malicious code, or other harmful technologies;
Attempting to gain unauthorized access to our systems, accounts, networks, or data;
Interfering with or disrupting the security, operation, or functionality of the Services;
Collecting or tracking personal information about others in violation of applicable law;
Using automated means to access or exploit the Services in a manner that places an unreasonable burden on our systems or circumvents reasonable access restrictions; or
Using the Services for any purpose prohibited by applicable law.

For violations of these Terms, access to the Services may be restricted or terminated, subject to applicable law.

12. Intellectual Property

Content made available through our website — including text, graphics, logos, photographs, product presentations, design elements, and other materials — may be owned by or licensed to Malno Shop and may be protected under applicable intellectual property laws.

Unless you have permission from the applicable rights holder, and except as permitted by applicable law or with appropriate authorization, protected content from our Services may not be reproduced, distributed, modified, published, commercially exploited, or otherwise used.

13. Third Party Services and Links

Features, tools, integrations, or links provided by third parties may be included within our Services. The terms, policies, and practices of those third parties govern their own websites and services.

We bear no responsibility for third party websites or services outside our ownership or control. We encourage you to review the applicable terms and privacy policies before using a third party service or providing it with information.

14. Reviews, Feedback, and Other Submissions

By voluntarily providing reviews, suggestions, feedback, ideas, or other content to us, you confirm that you hold the right to provide that content and that it violates neither applicable law nor the rights of others.

To the extent permitted by applicable law, content you voluntarily submit is licensed to us on a non-exclusive, worldwide, royalty-free basis to use, reproduce, display, and otherwise make use of it for purposes connected with operating, improving, or promoting our business and Services.

We may remove content that we reasonably believe is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate for our Services.

15. Personal Information

Our Privacy Policy describes how personal information is collected and processed in connection with the Services.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We do not guarantee that the Services will be uninterrupted, error-free, secure, or constantly available.

Nothing in these Terms excludes or limits any warranty, guarantee, or other right that cannot lawfully be excluded or limited under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, neither Malno Shop nor its owners, affiliates, personnel, agents, contractors, or service providers will be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Services.

Liability is not excluded or limited under these Terms where doing so would be prohibited by applicable law. Your rights under applicable consumer protection laws remain unaffected.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Malno Shop and its affiliates, personnel, agents, and service providers from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the Services, your material breach of these Terms, or your infringement of the rights of another person or entity.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, while the remaining provisions continue in full effect.

20. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it at a later time.

21. Entire Agreement

Except where additional terms expressly apply, these Terms, together with the policies and other terms expressly incorporated by reference, constitute the entire agreement between you and Malno Shop regarding your use of the Services.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal and regulatory requirements.

Updated Terms will be posted on this page whenever changes are made, and the "Last updated" date below may be revised. To the extent permitted by applicable law, your continued use of the Services following an update means the updated Terms will apply to you.

23. Governing Law

These Terms, and any disputes arising from or relating to them, will be governed by and interpreted in accordance with applicable laws, without limiting any mandatory consumer rights or protections that apply to you under federal or state law.