Refund policy

Return & Refund Policy

Your satisfaction is our priority at Malno Shop. If something you ordered isn't quite what you expected, returning it is a straightforward, guided process — all the details are below.

Return Window: 30 Days

From the day your order is delivered, you have 30 days to submit a return request.

An item qualifies for a return only when it meets all of the following conditions:

Has not been worn
Has not been washed
Is in its original packaging
Retains all original tags, where applicable

Please note that items showing signs of wear, washing, modification, damage that happened after delivery, or any other condition preventing resale in original condition may not be eligible for a refund.

Free Returns

Every approved return ships back at no cost to you. Once your request is accepted, we'll email you a prepaid shipping label along with return instructions.

To avoid delays, please use the prepaid label provided and follow the directions shared by our support staff.

Initiating a Return

To begin a return, email support@malnoshop.com, or submit a request through our Contact page.

Be sure to include your order details and specify which items you're returning — this helps our team assist you faster.

Support is available Monday through Friday, 9:00 AM to 5:00 PM ET. Most messages receive a reply within 12 to 24 hours.

Return Destination

Returns should only be mailed to an address that Malno Shop has provided or confirmed during the return process. Once authorized, you'll receive the correct return address together with a prepaid label.

How Refunds Work

When your return arrives at our warehouse, it will be inspected to confirm it meets the eligibility requirements listed above.

Refunds for approved items are typically processed within approximately 5 to 7 business days after warehouse receipt and are issued to your original payment method.

Keep in mind that your bank, card issuer, or payment provider may need additional time to credit the funds once we've released the refund. Those timelines are controlled by the provider and are beyond our control.

Exchanges

You can request an exchange by contacting our support team within the 30-day window. Depending on the item and stock availability at the time, we'll walk you through the next steps.

Please remember that exchange options depend on inventory and are not guaranteed.

Damaged, Defective, or Incorrect Deliveries

We recommend inspecting your order upon delivery. If an item arrives damaged or defective, or you receive something other than what you ordered, please notify us as soon as possible so we can investigate and find an appropriate solution.

When contacting us, provide your order information and describe the issue. We may request photographs or other reasonably necessary details to help with the evaluation.

Cancellations & Modifications

If you'd like to cancel or modify an order, please reach out as soon as possible. Once processing has begun, changes or cancellations cannot be guaranteed. Orders that have already been processed or shipped may instead be returned after delivery, subject to this policy's eligibility terms.

Refunds on Shipping Costs

Since Malno Shop ships all orders within its United States market free of charge, there is no outbound shipping fee to refund for orders placed under this offer.